Increase Customer Satisfaction with Fleet Tracking
By Mark Schneider

It’s not easy managing a large fleet of vehicles from afar. With so many factors to account for including fuel consumption, road conditions, dispatching and maintenance of fleet vehicles, worrying about improving customer satisfaction is often an afterthought. Luckily, GPS tracking can help you kill two birds with one stone; you can better manage your employees and make your customers happier at the same time. How? Read on to find out.

Manage Complaints Quickly and Effectively

Imagine you get a complaint from an unhappy customer who claims his shipment was late or the service technician didn’t arrive on time. How do you know exactly what happened? Were the road conditions and traffic unusually awful, did your employee idle and waste time or was the customer misinformed? Using a GPS replay feature, you can see a vehicle’s entire journey from start to finish including stop & idling times and exactly what time they arrived on site.

With a quick glance at the details of the route, you can arm yourself with pertinent information and handle any customer complaints with accurate information.

Get Real-Time Tracking

It’s a thing of beauty to be able to see on one screen exactly where your fleet vehicles are in real time and from the comfort of your office, or convenience of your mobile phone. Real time tracking allows you to dispatch the closest vehicle to the client saving them time and keeping you ahead of the competition. Some GPS tracking software even lets you sync information with your dispatch system so the entire process is seamless!

Real-time tracking also allows you to be proactive. If a customer is expecting a shipment and it doesn’t appear like it’ll arrive on time, you can give the customer a heads up to manage expectations and allow them to make arrangements accordingly. Your customers will appreciate more accurate delivery estimates.

Accurate Billing Management

GPS tracking helps to keep more accurate billing records, particularly when hourly charges apply. Without GPS tracking, you need to rely on a mountain of paperwork for each job, which can be inaccurate or simply get lost. Reduce paperwork for your drivers by integrating job logging into the GPS System. The portal already knows exactly when they arrived and left a job, so there’s no need for them to double-handle job dockets, time sheets or paper forms. Your customers will appreciate accurate invoicing and your drivers will be able to move onto the next job quickly.

Installing a GPS tracking system on your fleet vehicles just makes good business sense. It helps streamline the overall management of your fleet and employees, and also delivers better service and value to your customers. If you’d like to see how you can improve your customer service, get in touch with us today!

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